Frequently Asked Questions

Q: How can I purchase this service?
A: You may purchase data on our landing page or by clicking on the Buy Wi-Fi menu option
Q: What will my voucher look like?
A: Your voucher username will always be your email address ([email protected]) and your password will be randomly generated at first. Your password will never change when you buy more data.
Q: Can I use more than one device on the network?
A: Yes. Just enter your voucher details on the device you'd like connected.
Q: I lost my access code. Can I get another one?
A: Your voucher details will be emailed to you upon purchase, and are always available in your Account History.
Q: Why can't I connect to the network?
A: Check if you have a Wi-Fi-compliant network adapter or device and if it has been installed correctly.
Q: How fast is the connection?
A: GlobalHotspot wireless Internet speed varies between 11 and 54 Mbps (megabits per second), depending on the traffic and power of the signal.

Network Security

GlobalHotspot service is designed to be as hassle-free as possible. Internet services are set up without website filtering, content filtering or virus detection. You should always have up-to-date anti-virus software installed on any computer connected to a network or the Internet. Please ensure that you have read our Acceptable Use Policy and Security Information and Liability Disclaimer.

If you have any questions or concerns regarding Internet use, or require help with your connection, please email us at [email protected] for assistance.


We make use of Payfast's online payment gateway which allows you to use card payments using your credit card or cheque card, or instant EFT payments using the online banking application of your choice.

All payments are safe and secure. If you encounter any payment issues, please feel free to email us at [email protected] or if you need to find out the status of your payment, you can contact PayFast directly at [email protected] or give them a call on 0861 729 327

Secure payment gateway

Our online payment partner supports a large number of banks and payment methods.